Procedure 01 : identifying an unknown remote control
purpose: to establish the correct identity of a remote control
procedure:
Visually inspect the transmitter, receiver, packaging, manuals, and the website (if you bought it online).
Try to get the manufacturer and model numbers from everthing that is included.
Sometimes you will also find information in the battery compartment behind the batteries or on the lid.
Online shopping website information is usually not very reliable, but occasionally it helps.
Does the remote come with a software installation disk?
If so, don't install anything yet, but do browse the disk for any other information that you can find.
Take note of how the receiver interfaces to the computer.
Does it use the serial port, a USB port, a RJ-45 LAN port, or something else?
Do you see a LED poking out from the front of the transmitter?
(Some remote transmitters also have a red LED on the top where the buttons are, but that is not what we are looking for)
Do the transmitter or the receiver have a dark window on one side?
Is there an antenna or a wire without a connector on the receiver?
Are there any 3.5mm headphone-type sockets on the receiver?
Open the Windows Control Panel.
Open the System control panel applet.
Click on the Hardware tab.
Click the Device Manager button.
(The preceding instructions may vary depending on the Windows version)
If no Human Interface Devices item is in the tree, there is no need to worry.
If there is a Human Interface Devices item in the tree, click the + to expand it.
Make a note of what Human Interface Devices are listed there.
Close all the dialogs that have been opened, and then close Control Panel.
Now plug in the remote receiver.
Windows may need to install some of its own hardware drivers.
This may take some time, so let the installation proceed and conclude.
Now reopen the System control panel applet, and go to the Device Manager again.
See if anything has changed in the Human Interface Devices section.
If it has, then for each item, write down the name.
Then right-click the first new item and select Properties.
Go to the Details tab and write down Device Instance Id information.
(It should look similar to USB\VID_0755&PID_2626&MI_00)
The number after VID_ is the Vendor ID (VID), and the number after PID_ is the Product ID (PID).
Do the same for all the other new items in Human Interface Devices.
Close all the dialogs that have been opened, and then close Control Panel.
If you found some new items in Human Interface Devices, then also do the following:
Check the
Remote Controls topic to see if anything matches the VID and PID.
Have you read everything in the Remote Controls topic yet?
Submit all this information to the
Remote Controls topic.
If it is a new query, then create a query number, and include a picture of the recommended size as well.
If it is additional information pertaining to a previous query or reference, then reply using the previously specified number.